Technical Advisor

Rimouski Ford is looking for a highly motivated technical advisor to act as a liaison between service center customers and mechanics. A true link between service and the workshop, they will build customer loyalty through their skills and interpersonal abilities, becoming THE go-to person for service and maintenance at Rimouski Ford.

Your tasks

• Welcoming customers warmly and courteously
• Schedule repair and maintenance appointments
• Understanding customer needs, advising them, and clearly explaining the situation to the mechanics
• Mastering the various maintenance programs and manufacturer standards to offer the right services to customers
• Prepare work orders and detailed invoices
• Explain the work carried out and the associated costs.
• Planning the right timelines and deadlines for optimal service
• Recommend repairs based on the customer's vehicle history
• Offer related services to the client

Your skills and qualities:

• You have an innate sense of customer service, diplomacy, and automotive engineering.
• You demonstrate dynamism and perfect tact.
• Collaboration comes naturally to you.
• You inspire confidence in people, even the most skeptical.
• You explain things clearly
• You are not afraid of working under pressure
• A sense of organization is second nature to you.
• You are able to manage priorities… and your stress

Benefits:

• Permanent position of 40 hours/week, Monday to Friday.
• Group insurance after 3 months
• Fireteam
• Continuing education
• Pension plan

Our requirements:

• Knowledge of mechanics is an asset
• Hold a valid driver's license
• Proficient in computer systems and comfortable with technology

Only shortlisted candidates will be invited for an interview.

Best of luck to all!